1. 30-Day Money Back Guarantee
At ClauSite, we stand behind the quality of our product design platform. We want you to be completely satisfied with your purchase. To give you peace of mind, we offer a straightforward 30-Day Money Back Guarantee. If you are not satisfied with ClauSite for any reason, you are eligible to request a full refund within thirty (30) days from your initial purchase date.
2. Refund Eligibility
To qualify for a refund under our guarantee, you must meet the following simple criteria:
- Your refund request must be submitted within exactly 30 calendar days from the time of purchase.
- You must provide the original transaction details, including the email address associated with the account and the purchase invoice number.
- You must state a brief reason for your refund request. While we do not refuse eligible refunds, your honest feedback helps us identify where we can improve the platform for other builders.
3. How to Request a Refund
Submitting a refund request is simple and direct. Please follow these steps:
Send an email to our official billing and support channel: support@clausite.live.
Use the subject line "Refund Request - [Your Account Email]". In the body of the email, please share your order number and transaction date. Our dedicated team will review your email and respond to verify receipt within one business day.
4. Refund Processing Time
Once your refund request is verified and approved by our billing department:
- We will immediately initiate the refund process with our merchant payment processors (such as Stripe or PayPal).
- A credit will automatically be applied to your original method of payment.
- The refund processing time typically takes between 5 to 10 business days to reflect in your bank account, depending on your financial institution's processing cycles.
5. Policy Exceptions
Please note the following exceptions and terms regarding our refund policy:
- Refunds are only applicable to your initial, first-time purchase of ClauSite. Renewal fees, upgrades, or subsequent purchases are not covered by the 30-day money-back guarantee.
- If we determine that an account has violated our Terms of Service (e.g., engaging in prohibited distribution, system abuse, or fraudulent activity), we reserve the right to deny the refund request.
- Refunds will not be issued for transaction fees, processing charges, or currency conversion fluctuations applied by your credit card issuer or bank.
6. Contact Information
If you have any questions about our refund policy or need assistance with a billing discrepancy, please do not hesitate to contact our dedicated support team:
Email: support@clausite.live